Nammiskills Platform upgrade through platform development., data warehousing CRM and Data management with Improvement to the AI and Data Functionalities of the platform

Specific Procurement Notice (SPN) Request for Proposals without Prequalification Information Systems (Design, Supply and Installation) Purchaser: Forward Digital Mena Project: Digital Skilling for Employment (DSE) Project – P506407 Contract Title: Design, Development and Deployment of an AI-Enabled Digital Skills and Employment Platform (nammiskills V2) Country: Lebanon Grant No.: TF-D1121 RFP No.: LB-FORWARDMENA-575936-GO-RFP Issued on: 19 October 2026 1. Forward Digital Mena has received financing from the World Bank toward the cost of the Digital Skilling for Employment (DSE) Project (P506407), and intends to apply part of the proceeds toward payments under the contract for Design, Development and Deployment of an AI-Enabled Digital Skills and Employment Platform (nammiskills V2). For this contract, the Borrower shall process the payments using the Direct Payment disbursement method, as defined in the World Bank's Disbursement Guidelines for Investment Project Financing, except for those payments which the contract provides to be made through letter of credit. 2. Forward Digital Mena now invites sealed Proposals from eligible Proposers for Design, Development, Deployment, Integration, Testing, Commissioning, and Support of an AI-enabled Digital Skills and Employment Platform (nammiskills V2) in Lebanon. The assignment includes the enhancement and further development of the existing nammiskills platform, including its Learner, Employer and Administrator spaces, AI-enabled functionalities, Customer Relationship Management (CRM) setup and configuration and the provision of the required CRM subscriptions, third-party integrations, data and system migration, cloud deployment, security and data protection requirements, training, documentation, warranty and post-deployment support. The Information System (IS) is expected to be implemented over a period of 27 weeks . The contract shall also cover the provision of CRM subscriptions, maintenance, technical support and related follow-up services, as specified in the RFP, through 31 December 2027 , which constitutes the contractual completion date. 3. The procurement process will be conducted through international competitive procurement using Request for Proposals (RFP) as specified in the World Bank's Procurement Regulations for IPF Borrowers , September 2025 ("Procurement Regulations"), and is open to all eligible Proposers as defined in the Procurement Regulations. 4. Proposals will be evaluated in accordance with the evaluation process set out in the RFP document. The following weightings shall apply: Rated Criteria (including technical and non-price factors): 70% ; Proposal cost: 30% . 5. Interested eligible Proposers may obtain further information from Forward Digital Mena, Attention: Michelle Boustany, Procurement Specialist, at procurement@forwardmena.org. The Request for Proposals document will be available electronically as specified below. 6. The Request for Proposals document in English will